Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. It also enables us to verify the entitlement for using features. Your Plantronics headset should now be reset and working. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. The radio powers on and all the buttons work but bizzarly the volume button doesnt work when. Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. For questions around Support please check here.Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details.If possible provide the MAC Address or Serial of the device.If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable.Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. If applicable provide a backup of the phone in question.
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